http://www.doctorant-marketing.com/bookmarks/view/52012/young-kids-in-poor-areas-at-greater-risk-of-drug-poisoning When you contact him, his ego is being restored, and it makes him feel wanted. He can gain a huge amount of satisfaction from this contact, even though it may seem incredibly cruel or immature. Emotions are often running high after a breakup, and not everyone is capable of thinking clearly or making mature decisions.

This is incredibly simple but ignored so often. Ask the customer what they would like you to do to make them whole again. Empower the customer with part of the solution. Make him part of the team, not an adversary. Remember, this guy is torqued off and he has definite ideas on what you should do as a remedy.